Whilst we are confident that you will love our Products. We understand if you do not find them suitable for you. Thus we offer a 30-day returns policy.
Please ensure all returns are returned in a resalable condition to ensure they are accepted. If a return is deemed to not be in a resalable condition your return will be rejected and can be sent back to you.
We are unable to refund return postage unless the product is deemed faulty.
If you need to return your purchase please email our team at yogihelp@yoprame.co.uk with your order name and number, as well as the reason why you would like to return your purchase. Our Customer Service Team will then ask a few mandatory questions regarding your return item(s) in order to avoid people taking advantage of our system. We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off.
Statutory Rights
As a consumer, you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Damaged or Faulty Items
In the unlikely event that you have received a damaged item, please fill out a returns request, including as much information as possible about the fault you have discovered so we can thoroughly investigate the issue for you. As part of this process we may ask for a photo of the fault or damage so we can assess the best course of action. We may offer a repair or exchange for
your faulty item(s), refunds for faulty items will be given at our discretion.
We may require you to return your faulty item to us for inspection. Once we have confirmed a fault with your purchase, we will be able to refund your returns postage up to the cost of £3.50.
Please note that we do not cover damage or faults caused by neglect, misuse, or normal wear and tear. However, if you do damage one of your items, we may be able to suggest a solution, so please do not hesitate to get in touch with us.